Wind of change brought by COVID-19: Exploring the response and the new normal from the perspectives of Indian flexpatriates

Santoshi Sengupta, Parth Patel, Syed Mohyuddin, Prikshat Verma, J. Irudhaya Rajesh, Vishal Rana

Research output: Contribution to journalArticlepeer-review

Abstract

Drawing from the positive organizational change theory, this paper aims to explore how Indian flexpatriates responded to the change brought by the pandemic of COVID-19 and what is the new normal according to them. Thematic analysis of nineteen in-depth interviews with flexpatriates from the IT industry revealed four explicit phases of change process – reflection, communication, collaboration, and transformation. Further, the analysis brought out four tenets of the new normal. First, it is time to blend physical and virtual work; second, the ‘personal’ touch of Indians in international assignments is irreplaceable; third, working from home amidst the entire household being housebound is the new normal; and last, international travel will resume soon with some changed protocols. This is the first qualitative study combining the issue of global talent management with Indian flexpatriates vis-à-vis the impact of COVID-19, the findings of which expand the positive organizational change theory and have important implications.
Original languageEnglish
JournalThunderbird International Business Review
Volume64
Issue number3
DOIs
Publication statusPublished - 28 May 2022

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