Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data

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12 Citations (Scopus)

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@article{d8675e26f61c4038bce0f60c7bb926fc,

title = "Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data",

author = "Sajjad Shokouhyar and Amirhosein Dehkhodaei and Bahar Amiri",

year = "2022",

month = nov,

day = "29",

doi = "10.1108/K-11-2020-0831",

language = "English",

volume = "51",

pages = "3236--3279",

journal = "Kybernetes",

issn = "0368-492X",

publisher = "Emerald Publishing",

number = "11",

}

TY - JOUR

T1 - Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data

AU - Shokouhyar, Sajjad

AU - Dehkhodaei, Amirhosein

AU - Amiri, Bahar

PY - 2022/11/29

Y1 - 2022/11/29

U2 - 10.1108/K-11-2020-0831

DO - 10.1108/K-11-2020-0831

M3 - Article

SN - 0368-492X

VL - 51

SP - 3236

EP - 3279

JO - Kybernetes

JF - Kybernetes

IS - 11

ER -