The Role of Generative Artificial Intelligence in Employee Skill Enhancement and Task Allocation

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Abstract

Artificial intelligence (AI) is the most significant technology offered by the fourth industrial revolution (4IR). AI technologies have dramatically altered businesses' operations, promoting an agile workspace, leadership and team competencies. Generative AI (GenAI), a subset of AI, represents, like many other areas of business, a significant impact on human resource management (HRM) processes, functions and activities. In particular, GenAI has profoundly shaped organisational learning and development. A study by OpenAI suggests that GenAI could be incorporated into 80% of current jobs; this indicates a greater need for understanding its influence on skills and employment. GenAI-powered learning platforms offer adaptable, intuitive and interactive learning-related applications for employee skill enhancement and task allocation. This article explores transformative applications of GenAI and the challenges of implementation related to enhancing employees’ skills and allocating tasks.
Original languageEnglish
No.11
Specialist publicationAIB Review
Publication statusPublished - 21 Dec 2023

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