Public service leadership: follower interpersonal communication satisfaction in transformational leadership and growth satisfaction, job stress and burnout

J. Irudhaya Rajesh, Verma Prikshat, Susan Kirk, Mohtsham Saeed, Parth Patel, Malik Muhammad Sheheryar Khan

Research output: Contribution to journalArticlepeer-review

Abstract

Purpose
This study aims to explore how transformational leaders enhance public service employees’ growth satisfaction in the job and mitigate job stress and burnout, incorporating follower interpersonal communication satisfaction with the leader (IPCSL) as a mediator.

Design/methodology/approach
On the basis of the survey data collected from the Indian public service employees, regression analysis, bootstrapping and SOBEL test are used to test the proposed research model.

Findings
The findings highlighted a partial mediation of follower interpersonal communication satisfaction with leader between transformational leadership (TL) and public service employees’ growth satisfaction in the job. Although there was no significant direct effect of TL on job stress and burnout, the results underlined a significant indirect effect of follower IPCSL.

Originality/value
By examining the important role of follower IPCSL, this study unravels the precise intervening mechanism between TL and follower affective outcomes like growth satisfaction in job, job stress and burnout among public service employees.
Original languageEnglish
Pages (from-to)1183-1204
Number of pages22
JournalJournal of Asia Business Studies
Volume17
Issue number6
DOIs
Publication statusPublished - 8 Jun 2023

Keywords

  • India
  • Interpersonal communication satisfaction
  • Job burnout
  • Job stress
  • Public sector employees
  • Transformational leadership

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