Factors Impacting Online Student Satisfaction: Designing for the Future

Svetlana De Vos, Liz Heathcote, Bora Qesja, Michelle Riggs, Mingwei Sun, Edward Willson

Research output: Contribution to specialist publicationAIB Review - scholarly output

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Student satisfaction is a student's reported attitude towards their educational experience and is an important indicator of online learning success. As higher education becomes increasingly competitive and as even traditionally face-to-face learning increasingly shifts online, education providers are focusing more intensively on measuring student satisfaction and translating these observations into actions for enhancing online learning experiences. This article reviews what research tells us about student satisfaction in online learning, particularly how this compares to our analysis of student satisfaction themes at Australian Institute of Business (AIB).
Original languageEnglish
Specialist publicationAIB Review
Publication statusPublished - 11 Jul 2023


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