Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry

Keyphrases

• Airlines 100%
• Passenger Satisfaction 100%
• Airline Industry 100%
• Satisfaction with Service Quality 100%
• Market Share 50%
• Customer Satisfaction 50%
• Quality of Service 50%
• Marketing Strategy 50%
• Keep up 50%
• Kano Model 50%
• Service Quality Attributes 50%
• Service Quality Indicators 50%
• Pre-purchase 50%
• Low Priority 50%
• Importance-satisfaction Analysis 50%
• Air Passengers 50%
• Overkill 50%
• Passenger Expectation 50%

Economics, Econometrics and Finance

• Airline 100%