Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry

Keyphrases

• Passenger Expectations 50%
• Pre-purchase 50%
• Passenger Dissatisfaction 50%
• Air Passenger 50%

Social Sciences

• Airline 100%
• Market Share 33%
• Marketing Strategy 33%

Economics, Econometrics and Finance

• Airline 100%
• Market Share 33%
• Marketing Management 33%