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Customer Loyalty in the Banking Sector: A Meta-Analytic Study
Fernando De Oliveira Santini
, Rafaela Nascimento Buhler
, Wagner Junior Ladeira
,
Tareq Rasul
, Marcelo G. Perin
, Satish Kumar
Marketing and Entrepreneurship
Research output
:
Contribution to journal
›
Article
›
peer-review
20
Citations (Scopus)
Overview
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Keyphrases
Banking Sector
100%
Customer Loyalty
100%
Analytic Study
100%
Metaanalysis
100%
Bank Loyalty
100%
Cultural Economy
40%
Loyalty
40%
Human Development Index
20%
Empathy
20%
Valuable Insight
20%
Masculinity
20%
Economic Context
20%
Meta-analysis
20%
Commitment-trust Theory
20%
Cultural Indicators
20%
Economic Indicators
20%
Comprehensive Meta-analysis
20%
Social Indicators
20%
Loyalty Behaviour
20%
Bank Customers
20%
Cultural Contexts
20%
Individualism
20%
Cultural Dimensions
20%
Banking Industry
20%
Social Sciences
Banks
100%
Industrial Sector
100%
Customer Loyalty
100%
Economics of Culture
33%
Meta-Analysis
33%
Socio-Economic Indicators
16%
Empathy
16%
Cultural Dimensions
16%
Cultural Indicator
16%
Social Indicator
16%
Human Development
16%
Psychology
Meta-Analysis
100%
Metaanalytic Study
100%
Empathy
50%
Human Development Index
50%
Economics, Econometrics and Finance
Cultural Economics
100%
Customer Retention
100%