An exploratory study of predictive voice analytics and leveraging machine learning to monitor emotional labour of hospitality frontliners

Vishal Rana; Nur Amalina Zaki

An exploratory study of predictive voice analytics and leveraging machine learning to monitor emotional labour of hospitality frontliners

Vishal Rana, Nur Amalina Zaki

Human Resource Management and Strategic Management

Research output: Contribution to conference › Conference paper › peer-review

Original language	English
Publication status	Published - 15 Jun 2021
Event	Phuket International Tourism Conference 2021: Crisis management in tourism: Challenges, responses and recovery strategies - Phuket, Thailand Duration: 15 Jun 2021 → 15 Jun 2021 https://phuketitc2021.pkru.ac.th/

Conference

Conference	Phuket International Tourism Conference 2021
Abbreviated title	Phuket ITC 2021
Country/Territory	Thailand
City	Phuket
Period	15/06/21 → 15/06/21
Internet address	https://phuketitc2021.pkru.ac.th/

Cite this

@conference{0d936d265bba4e01b4a39cfed000c45a,

title = "An exploratory study of predictive voice analytics and leveraging machine learning to monitor emotional labour of hospitality frontliners",

author = "Vishal Rana and Zaki, {Nur Amalina}",

year = "2021",

month = jun,

day = "15",

language = "English",

note = "Phuket International Tourism Conference 2021 : Crisis management in tourism: Challenges, responses and recovery strategies, Phuket ITC 2021 ; Conference date: 15-06-2021 Through 15-06-2021",

url = "https://phuketitc2021.pkru.ac.th/",

}